General Returns:

We will only accept a return if we are contacted within 30 days of receipt, if the product is returned in the original manufacturer's packaging, and is in resalable condition. Restocking fee of 20% will apply on all straight returns (incorrectly ordered, returning instead of replacing per our policy, etc.), and you will be responsible for the cost of return shipping.

Upon receipt of the returned item, we will fully examine it and notify you via email, within a reasonable period of time, whether you are entitled to a return. If you are entitled to a return, we will refund your purchase price minus 20% and a credit will automatically be applied to your original method of payment.

Wrong Products Received:

It is very rare that you will receive an incorrect product; we double-check all orders before we ship them. However, if we made a mistake/error in shipping, please notify us within 2 business days of receiving your order. We will ship replacemnt part and issue a Return Number and return instructions on how and where to return the product. Please do not ship anything back without an return number and those instructions.

If you ordered wrong:

If you made an error and ordered the wrong products, and wish to return the product for exchange of correct part, please request an return number and return instructions. Returns MUST have a return number in order to be processed correctly, so please wait for us to send you that information.

Damaged shipment:

For standard carrier shipments (i.e.; US Postal Service, UPS, FedEx, etc.), we must be notidied (by phone or email) of any damage (or other problems) and have been provided with any and all additional information within 2 business days of you receiving your products. Once you have determined that the products shipped to you were received damaged, you need to notify us and the carrier (i.e.; US Postal Service, UPS, FedEx, etc.) within 2 business days. At time of delivery, if the packaging appears damaged on the outside, please refuse to accept it from the carrier, and let us know immediately; or please make sure when signing the shipper's proof-of-delivery slip (on deliveries requiring a signature), you include a note stating the package is or appears to be damaged.

PLEASE HOLD ONTO THE ORIGINAL BOXES AND PACKAGING IN CASE WE NEED IT FOR CLAIM PROCESS.

Defective Products:

Within thirty (30) days of receiving your order, if any product proves to be defective please contact us immediately. Please DO NOT return the product back without contacting us first and receiving an return number and the necessary return instructions. After receiving the defective merchandise, we will test it if need be, and we will immediately ship you (at our expense) a non-defective replacement product.